Ever felt that heart-stopping panic when you can't find your keys? That sinking feeling as you retrace your steps, checking every pocket and surface. We've all been there. A lost set of keys isn't just an inconvenience; it can mean expensive locksmith callouts, costly car key replacements, and a major disruption to your day.
At Armstrong, we believe in providing real security solutions and genuine peace of mind. That's why we offer our Key Retriever Service—a simple, effective way to get your lost keys back, completely free of charge.
We've designed our service to be incredibly simple for everyone involved. It’s a community-minded system that connects honest finders with relieved owners, with Armstrong acting as the secure go-between.
The process is straightforward:
We get asked this all the time, and the answer is simple: there is no catch. Our goal is to build a lasting relationship with you. By providing a genuinely helpful service, we hope to be the first name you think of for all your security needs. It allows us to:
Over the years, we noticed that many customers who got their keys back wanted to thank or reward the anonymous person who found them. Since we have no way of tracking who that kind stranger is, we created a "Pay It Forward" initiative.
When you come to collect your found keys, you'll have the option to make a small donation to a chosen charity, such as Kids with Cancer. It’s a wonderful way to turn your good fortune into a good deed for someone else. This is, of course, completely optional.
Don't wait until it's too late. The next time you're at an Armstrong store, whether it's for a new house key, a complex car key replacement, or any other service, simply ask our team to sign you up. It only takes a minute, and it could save you a world of trouble down the line.
Visit your local Armstrong store today and walk away with more than just a key—walk away with peace of mind.
No, absolutely not. For your safety, the tag only displays a unique serial number and Armstrong's return address.
This ensures that if someone finds your keys, they have no way of knowing where you live or which car the keys. Your personal details remain confidential in our secure database and are never shared with the finder.
It is essential to keep your contact details up to date so we can reach you immediately if your keys are handed in.
Simply visit your local Armstrong store or call us on 0800 506 111 to update your profile. We recommend checking your details with us annually or whenever you change your mobile number.
Yes, this service is excellent for businesses, especially those managing fleet vehicles or office keys.
You can register multiple tags under a single business account. This is a popular option for fleet managers, as it provides a safeguard against the high cost of replacing modern electronic car keys if an employee misplaces them.
The timeframe depends largely on how quickly the finder drops the keys into a mailbox and the speed of New Zealand Post.
Generally, once the keys enter the postal system, they arrive at our head office within a few business days. We will contact you the moment they are scanned into our system to arrange a pickup at your nearest branch.
The service is designed primarily for use within New Zealand using the NZ Post network.
If keys are lost internationally, a finder would need to pay international postage to return them to our New Zealand address, which makes recovery less guaranteed than domestic cases. However, the unique code still allows us to identify you if they are eventually returned to us.
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